Returns & Refunds

Due to ongoing health and safety concerns since COVID-19, all purchases are final and we will not accept any returns under any circumstances. We recommend that customers read the entire item description of their chosen products before purchasing.

Classes

Please read the course descriptions and eligibility requirements thoroughly. Registration fees are non-refundable. Your completed registration is an acknowledgement of our outlined policies.

D.A.P Tool

Due to individual use habits that may deviate from our recommendations (in item descriptions and on product packaging labels), we do not make any claims about the life expectancy of your purchased tool. Tools that arrive damaged from shipping are eligible for replacement; however, documentation will be required.  If your package arrives visibly damaged, BEFORE you open it--take a picture of all sides of the packaging. Once you open the package, if the tool is broken or damaged, take a picture of the tool as you received it. Keep all packaging until the issue has been resolved with us. Email us immediately with your pictures and include a brief summary of what your pictures show. Our customer service representative will inform you of next steps from there. The postal service does require documentation and you may be asked to complete an attestation form for damaged and/or missing items. It is best to respond promptly to any requested documentation from the customer service representatives so your issue can be addressed promptly.

If your tool breaks for any reason within 30 days of your date of purchase, we will consider offering a replacement; however, our team will request documentation to determine the cause of the break. You will be asked to provide pictures of the broken tool and an explanation for the damage. Shipping and/or other charges may still apply.  If a shipping label needs to be sent to you, our customer service representative will be in contact with you. Customer concerns will only be addressed through our customer service department. Please send appropriate correspondence via our contact form or direct email address.

Please note that defamatory social media posts and/or personal social media inbox requests sent to staff for assistance will not be addressed in those forums.  To properly and effectively address a tool concern, please use our contact form or email us directly at: customerservice@4brownqueenz.com.