Shipping Policy

General Shipping Details

For shipping questions, check out our shipping FAQs video and also view our shipping schedule. 

Military Customers 

4 Brown Queenz is happy to support those military members who are forward deployed and/or stationed abroad at APO addresses. At this time, our standard shipping rates appear to be covering the additional packaging that is sometimes needed for overseas shipments; however, if at any time we become aware of additional charges, we will immediately reach out if additional payment is needed. If you are aware of shipping concerns in your area, you do have the ability to add a tip during checkout if you choose, but again, we have worked through this issue and believe this should no longer be necessary.

Important Shipping Notice

If you fail to enter the correct shipping address during checkout, WE ARE NOT RESPONSIBLE FOR LOST PACKAGES AND WE WILL NOT ISSUE REFUNDS. Please check that you have entered the correct mailing info at checkout. We understand that mistakes happen, but customers who have a package returned due to their failure to provide the correct mailing information prior to initial processing and shipping will incur a $10 administrative fee to have the package re-shipped with the corrected address once the postal service returns the package. We will not issue refunds for customer administrative errors that result in a need for reshipping.

If you fail to enter a COMPLETE shipping address during checkout, we will default to the billing address on file. WE ARE NOT RESPONSIBLE if this address is not the correct destination. Please be sure that you check your address information before confirming your purchase at checking out.

See the shipping schedule link above. This schedule is subject to change without notice. Be sure to check your email often for any updates. We will send tracking information as soon as your order ships.